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Data Support Specialist

Cluj-Napoca, Romania & Bucharest, Romania Business Analysis Job ID R16014

Who We Are – MassMutual Romania

MassMutual Romania – in partnership with MassMutual in the United States – will help shape a culture of innovation and to create the digital products and technology solutions that help people secure their future and protect the ones they love. Positioning MassMutual for its next 20 million customers and remaining innovative in a digital-first world led to the creation of MassMutual Romania in 2020. With offices in Bucharest and Cluj, MassMutual Romania was established to build an in-house team with expertise in application development and support, quality assurance and data science. For 170 years, MassMutual has put its customers at the heart of what it does by providing holistic financial solutions, guidance, and education on their terms. Its long-term strategy helps ensure that policyowners and their loved ones can rely on them to be there when they need them most. If this vision excites you, come join us and become a MassMutual Romania team member. This is a great opportunity to be part of the transformational journey at MassMutual Romania. As we continue to grow our business and look for new ways to engage with customers, technology will be one of the most important enablers to our success and you can be a part of it.

The Opportunity

Do you want to be part of a team that encourages your growth, supports your ambitions, and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual Romania, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. If this sounds like a fit, come join our team.

We are seeking a highly motivated Data Support Specialist to support our monthly and quarterly data feeds and maintenance of our Master Data File. Build and maintain critical business applications and solutions using Microsoft Office.

In collaboration with our Portfolio Strategy and Product teams, you will be responsible for overseeing the various data sources and bringing them into Excel and PowerPoint files used to produce mutual fund marketing collateral. They will need to ensure the accuracy and timeliness of the data, and partner across business groups to ensure data is available and accurate.

Responsibilities:

  • Maintain and update data files used to prepare monthly and quarterly mutual fund marketing collateral, leveraging various sources and APIs.

  • Partner with Marketing, Portfolio Analytics, Product Management, and Investment teams to ensure fund data used in marketing collateral is prepared timely and accurately, and to collaboratively troubleshoot data issues as they arise.

  • Respond promptly and effectively to inquiries and requests from various internal partners on data accuracy and timeliness, and proactively communicate delays and/or deficiencies.

  • Build detailed documentation of processes, sources, and outcomes involved in the maintenance and update of data files.

  • Opportunistically automate manual processes, leading to reduced risk of error and time spent on preparation.

Requirements:

  • 3+ years of experience with Microsoft Excel and PowerPoint

  • Detail oriented and organized; able to understand information systems and ensure accuracy of work, and work within time constraints.

  • Strong written and verbal communication skills, and experience working collaboratively and across functions.

  • Knowledge of key mutual fund metrics such as performance, portfolio characteristics, and expenses.

  • Experience working with Morningstar API or similar excel plugins is a plus, but not mandatory.

  • Innovative, and always looking for ways to integrate new technology to solve problems and fill in capability gap.

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About MassMutual®

MassMutual Romania – in partnership with MassMutual in the United States – will help shape a culture of innovation and create the digital products and technology solutions that help people secure their future and protect the ones they love.

Positioning MassMutual for its next 20 million customers and remaining innovative in a digital-first world led to the creation of MassMutual Romania in 2020. With offices in Bucharest and Cluj, MassMutual Romania was established to build an in-house team with expertise in application development and support, quality assurance and data science.

For more than 170 years, MassMutual has put its customers at the heart of what it does by providing holistic financial solutions, guidance, and education on their terms. Its long-term strategy helps ensure that policyowners and their loved ones can rely on them to be there when they need them most.

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