Senior System Consultant (Mainframe)

Reporting to: Director Sales & Distribution Engineering

Department name: Sales and Distribution Technologies

Location: Bucharest, Ro / Cluj, Ro

Who We Are – MassMutual Romania

MassMutual Romania – in partnership with MassMutual in the United States – will help shape a culture of innovation and to create the digital products and technology solutions that help people secure their future and protect the ones they love.

Positioning MassMutual for its next 20 million customers and remaining innovative in a digital-first world led to the creation of MassMutual Romania in 2020. With offices in Bucharest and Cluj, MassMutual Romania was established to build an in-house team with expertise in application development and support, quality assurance and data science.

For over 170 years, MassMutual has put its customers at the heart of what it does by providing holistic financial solutions, guidance, and education on their terms. Its long-term strategy helps ensure that policyowners and their loved ones can rely on them to be there when they need them most.

If this vision excites you, we are seeking a Cloud Engineer to become a MassMutual Romania team member. This is a great opportunity to be a part of the transformational journey at MassMutual Romania. As we continue to grow our business and look for new ways to engage with customers, technology will be one of the most important enablers to our success and you can be a part of it.

The Opportunity

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual Romania, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

If this sounds like a fit, we’re looking to hire a System Consultant (Mainframe) to join our team.

Job Description

The System Consultant (Mainframe)will work from our Bucharest or Cluj office while collaborating with the Global MassMutual teams and provide support in the cloud platform area. The person who will join this role will report to an IT Delivery Manager from Romania.

As an experienced member of this Technical Support Team, you will maintain the health and stability of homegrown, on-premise vendor solutions and integration with Software as a Service (SaaS) vendor applications. The ideal candidate must have an eye towards customer service, a working knowledge of a wide range of technologies, and actively participate in technology discussions, operational support, and business impact analysis.

Responsibilities

Objectives of the role:

• Support multiple business applications running on multiple technologies
• Implement application and/or environment changes to ensure application availability 
• Troubleshoot and resolve issues with any component of the application or infrastructure using Standard Operating Procedures (SOP) and Knowledge Data Bases (KDB) 
• Resolve production problems/issues and batch abends to ensure timely availability of products online for business use within the given service level agreement and provide day-to-day support for existing systems
• Perform [code changes] and/or testing of changes associated with systems
• Create test plans to verify the logic of new or modified programs and conduct unit testing, system testing, and regression testing to validate the code modifications
• Plan and assist in the migration of code between different environments, and participate in production implementations
• Client interaction, including query resolution for business partners
• Perform daily health checks of all environments 
• Help users develop and/or enhance reports for meaningful application results/metrics. 
• Identify opportunities to automate repetitive processes increasing efficiency. 
• Orchestrate cross-infrastructure teamwork groups to resolve or enhance system performance, address incidents, and/or execute regularly scheduled maintenance. 
• Communicate and collaborate with other application support teams’ technical resources and stakeholders regarding status, technical issue resolution, and/or creative problem-solving. 
• Monitor system usage for adherence to security, compliance, or audit requirements. 
• Administer, monitor, and maintain system security. 
• Build client trust and respect, establish relationships, and develop rapport with multiple business partners. 
• Participate and engage in all team meetings. 
• Document best practices and operational procedures 
• Facilitate continuous improvement within the environment. 
• Review the platform for cost savings. 
• Rollout operational changes and functional enhancements as per schedule 
• Manage and develop team capability for resolving complex incidents. 
• Prepare status reports for Customers and internal stakeholders to resolve incidents and address ad-hoc requests to support highly complex issues within the limits of predefined corporate guidelines.
• Stakeholder Management Communication with Business users related to resolving queries, obtaining clarifications, and providing updates. 
• Set up Business bridge calls to update the status of Critical incidents. 
• Outages Follow up with internal and external stakeholders. 
• Customer and Vendor liaison to progress tickets to resolution

Requirements:

Basic Qualification:

• MF application Support (COBOL, JCL, CA-7, DB2, SQL, VSAM, Endeavor, Eztrieve, CICS, SFTP, MFT, Ideal/Datacom, etc.)
• Knowledge of monitoring, scheduling, ticketing, and integration tools (i.e., TWS Maestro, Informatica, ServiceNow, Jira, and xMatters)
• Experience with multiple Software Development Lifecycles (SDLC), i.e. Agile, Waterfall, etc.
• Desire to hone technical skills and develop business acumen to become an SME in support of this business area a plus.
• Experience in Insurance and/or financial services industry is a plus.
• Familiarity with WebMethods is a plus. 
• Minimum 5 to 10 years of experience

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