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Systems Consultant – Java Technical Support

Cluj-Napoca, Romania & Bucharest, Romania Technology Job ID ROM_038

Reporting to: Head of Sales & Distribution Engineering

Department name: Sales & Distribution Engineering

Location: Romania (Bucharest, Cluj, or remote)

Who We Are – MassMutual Romania

MassMutual Romania – in partnership with MassMutual in the United States – will help shape a culture of innovation and to create the digital products and technology solutions that help people secure their future and protect the ones they love.

Positioning MassMutual for its next 20 million customers and remaining innovative in a digital-first world led to the creation of MassMutual Romania in 2020. With offices in Bucharest and Cluj, MassMutual Romania was established to build an in-house team with expertise in application development and support, quality assurance and data science.

For over 170 years, MassMutual has put its customers at the heart of what it does by providing holistic financial solutions, guidance, and education on their terms. Its long-term strategy helps ensure that policyowners and their loved ones can rely on them to be there when they need them most.

If this vision excites you, we are seeking a Systems Consultant – Java Technical Supportto become a MassMutual Romania team member. This is a great opportunity to be a part of the transformational journey at MassMutual Romania. As we continue to grow our business and look for new ways to engage with customers, technology will be one of the most important enablers to our success and you can be a part of it.

The Opportunity

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual Romania, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

If this sounds like a fit, we’re looking to hire a Systems Consultant – Java Technical Support to join our team.

As an experienced member of this Technical Support Team you will be responsible for maintaining the health and stability of homegrown, on premise vendor solutions, and integration with Software as a Service (SaaS) vendor applications.   The ideal candidate must have an eye towards customer service, a working knowledge of a wide range of technologies, and be an active participant in technology discussions, operational support, and business impact analysis.

Role & Responsibilities

  • Technical Support on multiple business applications running on Java
  • Implement application and/or environment changes to ensure application availability 
  • Troubleshoot and resolve issues with any component of the application or infrastructure using Standard Operating Procedures (SOP) and Knowledge Data Bases (KDB) 
  • Resolve production problems/issues and batch abends to ensure timely availability of product online for business use within the given service level agreement, and provide day to day support for existing systems
  • Perform [code changes] and/or testing of changes associated with Java applications
  • Create test plans to verify logic of new or modified programs and conduct unit testing, system testing and regression testing to validate the code modifications
  • Plan and assist in migration of code between different environments, and participate in production implementations
  • Client interaction including query resolution for business partners
  • Orchestrate cross infrastructure teamwork groups to resolve or enhance system performance, address incidents, and/or execute regularly scheduled maintenance 
  • Communicate and collaborate with other application support teams’ technical resources and stakeholders regarding status, technical issue resolution, and/or creative problem solving   
  • Monitor system usage for adherence to security, compliance, or audit requirements.  
  • Build client trust and respect, establish client relationships, and develop rapport with multiple business partners. 
  • Document best practices and operational procedures 

Soft Skills

  • Excellent verbal and written communication skills to be used across multiple mediums (i.e. conference calls, Teams, Slack, meeting minutes, etc.) when working with both technical and non-technical audiences located in multiple geographic locations
  • Demonstrated ability to work independently and grasp concepts quickly
  • Demonstrated sharp, analytical, problem solving, and decision-making skills
  • Demonstrated ability to address multiple priorities (i.e. ad hoc requests and escalated support issues) in a fast-paced, collaborative environment

Technical skills

  • Minimum 3 to 5 years of experience in technical support on business applications running on Java
  • Knowledge of monitoring, scheduling, ticketing and integration tools (i.e. TWS Maestro, Informatica, ServiceNow, and xMatters)
  • Knowledge of Java, or Struts, Spring, or Python, Websphere, Powerbuilder, or  JavaScript, or CSS, and Crystal Reports
  • Experience in working with multiple database (i.e. MS SQL, IBM DB2/UDB, Sybase, Microsoft Access 03-16, etc. )
  • Experience with multiple Software Development Lifecycles (SDLC), ie. Agile, Waterfall, etc.
  • Experience in Insurance and/or financial services industry is a plus
  • Familiarity with Informatica, WebMethod, AWS & Main Frame is a plus.

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About MassMutual®

MassMutual Romania – in partnership with MassMutual in the United States – will help shape a culture of innovation and create the digital products and technology solutions that help people secure their future and protect the ones they love.

Positioning MassMutual for its next 20 million customers and remaining innovative in a digital-first world led to the creation of MassMutual Romania in 2020. With offices in Bucharest and Cluj, MassMutual Romania was established to build an in-house team with expertise in application development and support, quality assurance and data science.

For more than 170 years, MassMutual has put its customers at the heart of what it does by providing holistic financial solutions, guidance, and education on their terms. Its long-term strategy helps ensure that policyowners and their loved ones can rely on them to be there when they need them most.

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