Business Analyst / Scrum Expert

Who We Are – MassMutual Romania

MassMutual Romania – in partnership with MassMutual in the United States – will help shape a culture of innovation and to create the digital products and technology solutions that help people secure their future and protect the ones they love. Positioning MassMutual for its next 20 million customers and remaining innovative in a digital-first world led to the creation of MassMutual Romania in 2020. With offices in Bucharest and Cluj, MassMutual Romania was established to build an in-house team with expertise in application development and support, quality assurance and data science. For 170 years, MassMutual has put its customers at the heart of what it does by providing holistic financial solutions, guidance, and education on their terms. Its long-term strategy helps ensure that policyowners and their loved ones can rely on them to be there when they need them most. If this vision excites you, come join us and become a MassMutual Romania team member. This is a great opportunity to be part of the transformational journey at MassMutual Romania. As we continue to grow our business and look for new ways to engage with customers, technology will be one of the most important enablers to our success and you can be a part of it.

The Opportunity

Do you want to be part of a team that encourages your growth, supports your ambitions, and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual Romania, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. If this sounds like a fit, come join our team.

The Team

Our team consists of diverse and geographically distributed individuals who are deeply motivated to deliver unique and innovative products effecting a profound impact on individuals’ lives. Recognizing the value of overall health and wellness to every person, this team is driven to provide the best technology solutions and mobile apps, that serve our clients.

Responsibilities:

• Perform requirements management planning for medium- to large-scale mobile development projects

• Lead business analysis across multiple parallel workstreams

• Coordinate all aspects of Sprint execution and produce Sprint performance reports, including QA testing metrics

• Perform metric analysis to appropriately synthesize impact on requirements

• Gather and document functional and non-functional requirements as Epics and Stories

• Facilitate and drive requirements gathering sessions and individual follow-ups

• Collaborate with business and systems experts

• Document analysis of business processes, procedures, data and rules

• Document team processes, onboarding materials, and related information

• Negotiate and influence requirements direction

• Help or facilitate team process improvement and/or process mapping sessions

• Monitor project metrics and customer feedback to identify and communicate the drivers that may influence requirements

• Create business process models, context diagrams and use case models

• Apply knowledge of formal requirement elicitation best practices

• Adhere to formal software development processes and procedures

• Define, and update documentation tools such the data dictionaries

Candidate Skills:

• 5+ years of experience in Business Analyst and/or Business Systems Analyst role

• Proven experience in mobile app development projects

• Experience with mobile and wearable device integration is preferred

• Direct experience with using a wearable device to track health data

• Any proven experience in a Scrum Master role would be a plus

• Ability to influence peers, leaders, and business customers

• Skilled in problem solving and technical analysis

• Strong organizational skills and attention to detail

• Effective relationship-building skills

• Excellent written and verbal communication skills

The Impact:

• Experienced individual capable of handling medium- to large-scale technology projects and can work independently on multiple project tasks

• Works closely with the Product Manager, business and technical stakeholders, and the team to help build a shared understanding of the roadmap, business and functional requirements, and Acceptance Criteria. This includes facilitating backlog refinement sessions to elaborate requirements, assess technical feasibility, and synthesize conflicting requirements.

• Proficient in eliciting the business and/or systems objectives based on stakeholder vision, user needs, and understanding of applicable KPIs and metrics. This includes the ability to facilitate requirements gathering sessions, and to document use cases, user flows, and data flows.

• Coordinates Scrum Agile development execution, including Release Planning, managing Sprint schedule, facilitating Scrum events, and developing the artifacts that drive team productivity and outcome transparency.

• Participates in all phases of planning, development, and testing in collaboration with business and system experts.

• Collaborates with the Product Manager to document Epics and Stories, attending to the details that promote efficient development and QA testing.

• Analyzes business system and functional requirements with a system-design mindset to help elicit additional requirements from stakeholders.

• Documents business processes, data and rules, selecting tools and representations that optimize shared understanding.

• Documents team processes and onboarding information (Confluence).

• Closely monitors various communication channels (email, Slack) to identify and integrate information relevant to specific Epics and Stories.

• May participate in direct QA testing of the product to provide insights into product usability and overall quality.

• Supports the team with defect root cause analysis and documentation, including capturing resolution steps.

• May participate in direct QA testing of the product to provide insights into product usability and overall quality.

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