ServiceNow Developer

The ServiceNow Developer will bring expertise and provide overall guidance on best practices and standards to serve all of business and technology groups.  The position will require the ability to multi-task and work independently, as well as work collaboratively with teams, some of which may be geographically distributed.

You will be responsible for automating and optimizing the ServiceNow platform by integrating DevOps methodologies. The ideal candidate will have a deep understanding of ServiceNow development, infrastructure management, and deployment automation, ensuring a seamless and efficient continuous integration and delivery (CI/CD) pipeline.

You will collaborate with cross-functional teams to enhance platform stability, performance, and scalability. If you're passionate about making a meaningful impact and thrive in a fast-paced, collaborative environment, we invite you to be part of our journey towards excellence.

The Team

You'll be an integral part of our Enterprise ServiceNow Platform Team, comprised of resources in. Our team operates on a global scale comprising of solution architects, developers, BAs/Consultants, QA and operations resources. This is a highly collaborative team.

Our core values are accountability, customer focus and agility. The growing demand on the platform has given rise to more agile methodologies and governance to ensure a well-oiled machine. Improving delivery quality and operational excellence positions us to deliver on our strategy. We are motivated by the value ServiceNow provides the enterprise and the opportunities to enable our business and IT teams to exception digital service. Join us and be part of a dynamic team where your contributions will be valued and your potential unleashed.

If this vision excites you, this is a great opportunity to be a part of the transformational journey at MassMutual Romania. As we continue to grow our business and look for new ways to engage with customers, technology will be paramount, and you can be a part of this important work.

Responsibilities

• ServiceNow Platform Management: Develop and maintain the ServiceNow platform, ensuring smooth functionality and system integrity.

• Automation: Build and deploy automated workflows, scripts, and configurations to optimize the ServiceNow environment, including infrastructure provisioning and maintenance.

• Monitoring and Performance Optimization: Implement performance monitoring solutions for the ServiceNow environment and ensure platform reliability by proactively identifying and resolving issues.

• Collaboration: Work closely with developers, platform engineers, and stakeholders to design, build, and enhance ServiceNow applications and services.

• Security and Compliance: Ensure the security, governance, and compliance of the ServiceNow platform by automating controls and monitoring access and configurations.

• Incident Management: Troubleshoot platform-related incidents, resolve issues, and implement solutions to prevent future occurrences.

• Design, develop, configure and customize ServiceNow applications & services for all implemented applications & services with the scope of automating and integrating workflows;

• Write ServiceNow integrations and automations using Integration Hub and other technologies;

• Deliver new functionalities across applications;

• Support entire development lifecycle;

• Advise on configuration and coding standards;

• Guidance on prototyping and accelerating time from design to deployment;

• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices;

• Configure solutions across the platform;

• Drive the adoption of new features and functionalities;

• Work closely with the Enterprise Architecture team to align with other products and solutions;  

• Lead technical conversations and assist in training and mentoring of more junior staff;

• Partner with other leads to influence the broader strategic decisions, roadmaps, and resource requirements;

• Evaluate business processes, anticipate requirements, uncover areas for improvement, develop and implement solutions;

• Lead ongoing reviews of business processes and develop optimization strategies;

• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.

• Perform requirements analysis;

• Monitor your deliverables and ensure the timely completion of work.

Requirements

• Certified ServiceNow Developer;

• Knowledge of ServiceNow ITSM module (Service Request Management); 

• Proficient in identifying solutions for ServiceNow integrations and workflow automations;

• Knowledge of Jira or Agile methodology tools;

• Proficient in identifying solutions for the ServiceNow modules;

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