Technical Writer

Who We Are – MassMutual Romania

MassMutual Romania – in partnership with MassMutual in the United States – will help shape a culture of innovation and to create the digital products and technology solutions that help people secure their future and protect the ones they love. Positioning MassMutual for its next 20 million customers and remaining innovative in a digital-first world led to the creation of MassMutual Romania in 2020. With offices in Bucharest and Cluj, MassMutual Romania was established to build an in-house team with expertise in application development and support, quality assurance and data science. For 170 years, MassMutual has put its customers at the heart of what it does by providing holistic financial solutions, guidance, and education on their terms. Its long-term strategy helps ensure that policyowners and their loved ones can rely on them to be there when they need them most. If this vision excites you, come join us and become a MassMutual Romania team member. This is a great opportunity to be part of the transformational journey at MassMutual Romania. As we continue to grow our business and look for new ways to engage with customers, technology will be one of the most important enablers to our success and you can be a part of it.

The Opportunity

Do you want to be part of a team that encourages your growth, supports your ambitions, and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual Romania, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual. If this sounds like a fit, come join our team.

We are looking to expand our Technical Writing Team. As a lead member of this team, you will help create industry-leading external-facing product documentation and technical blogs as well as work with engineering teams and many other stakeholders to ensure that we have up-to-date internal information about our platform available to our technical and non-technical team members.

Responsibilities

• Work very closely with technical and non-technical teams to understand the subject matter.
• Write and review internal and external documentation for a range of audiences from highly technical to non-technical.
• Create or update technical and entity relationship (ER) diagrams.
• Create and update API documentation for a developer audience.
• Use a variety of tools - Confluence, a structured authoring tool, a diagramming tool, GitLab Pages, and Swagger and API documentation tools, etc. - based on the needs of the projects.
• Create or expand the use of tools that enable engineers to contribute content via their codebase and review the engineers’ related merge requests.
• Evangelize a culture of documentation across the organization, supported by better processes and tools.
• Enhance our team’s processes to enhance the quality, efficiency, and impact of what we deliver as a technical writing team.

Requirements:

• 5+ years’ experience in a role with a significant portion of time spent on technical writing.
• Breadth of experience including the following:
  • 2+ years of experience in authoring content for a SaaS company’s external clients.
  • 2+ years of experience working in an Agile development environment with a release frequency between 1 and 4 weeks.
  • 2+ years of experience in leading or mentoring technical writers and working with other functions to create a culture of documentation.
• Exemplary communication skills (written and oral).
• Ability to work effectively with diverse teams and to hold self and others accountable towards shared goals.
• Highly detail-oriented, with the ability to translate detail into useful and easy-to-understand content for the target audience.
• Entrepreneurial minded and driven self-starter, with a natural curiosity and drive to learn, seek feedback, improve.
• Experience with most of the following:
  • Designing technical documents.
  • Building frameworks for documentation across different layers of the tech stack.
  • Understanding different paradigms of software and object/data model documentation.
  • Modern web development architectural concepts and frameworks.
  • Understanding object and data modeling.
  • Understanding interface and data dictionary definitions.
  • Deriving and documenting logic and interfaces based on requirements, reverse-engineering of code, and interviewing subject matter experts.
• You embody a team player mentality by modeling professional behavior, supporting a culture of collaboration and inclusion, while staying humble.
• You are intellectually curious, proactively seeking to learn new things and drive improvements.

Preferred:

• 5 -10+ years’ experience in a role with a significant portion of time spent on technical writing.
• Experience as a programmer or experience with JS frameworks in a programmer or technical writer capacity.
• Experience working in a company going through significant growth and associated maturing of processes.
• Familiarity with insurance, financial services, or a similar industry.
• BA / BS in an engineering discipline or a technical writing program with computer science coursework.